Terms of Service

Last updated: April 2023

The terms and conditions set forth herein reflect JJ's Elite Details policy with respect to each of its customers. All JJ's Elite Details customers agree to be bound by the terms and conditions below.

Our philosophy is to offer a stress-free detailing experience for our customers.

Your vehicle and performing proper detailing techniques are our first priority. We will not perform any service that shows the potential to cause harm or damage to your vehicle. Before JJ's Elite Details performs services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.

These may include low battery, trunk permanently shut, windows do not roll down, etc.

Please let us know if your vehicle poses a potential threat to our health and/or safety. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know before your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.

Mobile Services

If your vehicle cannot be detailed once we arrive, you will still be charged the total amount of your scheduled appointment (this includes not being present once we arrive).

JJ's Elite Details reserves the right to refuse service.

Appointments

We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.

Pricing varies for each vehicle and is determined by size, package, and condition.

Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal, and steam cleaning (if required) due to the additional time it takes.

Property Damage

Each customer agrees to indemnify and hold harmless JJ's Elite Details, its owners, employees, and affiliates from any damage, loss, expense, cost, claim, and liability (including attorney and legal fees) arising out of JJ's Elite Details services, including without limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of JJ's Elite Details business may expose me to more significant property damage risk, and I hereby assume such risk.

JJ's Elite Details will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary. Your approval and acceptance of these terms grant permission to do so.

We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned underneath, please have it removed before your appointment.

We will neither remove nor install custom equipment from your vehicle. This includes but is not limited to seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed before your appointment.

Scheduled Bookings and Cancellations

We require a minimum of 24 hours notice to change or cancel an appointment.

A hold for the total amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours before your appointment.

An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees.

If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options:

• Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for JJ's Elite Details to perform the detail.

• Cancel your appointment with a cancellation charge. The hold will be released on your card, and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered canceled until the customer has confirmed the cancellation with JJ's Elite Details representative.

• Convert your scheduled appointment to a gift card. If circumstances have changed (i.e., you sold your car and no longer have it), you may convert the total amount of your scheduled appointment to a gift card for later personal use or to give as a gift.

There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e., ShowRoom New).

Payment

We accept cash and credit cards. Payment is due at the completion of the detail. If payment was made online, your card will not be charged until after completion unless a deposit is required.

There may be an additional charge for Non-Sufficient Funds or Returned Payments.

Damage/Accidents

Reimbursement will not be paid for any minor cosmetic damage due to detailing your vehicle. Reimbursement will be paid for any significant damage caused to your vehicle due to our gross negligence or willful misconduct. JJ's Elite Details will approve the body shop and/or vendors before issuing any reimbursement.

If something arises after the detail that was not noticed during the final walk-around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within five days.

Each customer agrees to indemnify and hold harmless JJ's Elite Details, its owners, employees, and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.